Provide your clients with excellent customer service while exceeding your needs for support.
More coverage
Seize the opportunity to “outservice” your competitors by offering extended after-hour and weekend support.
Save Money
Less expensive alternative to hiring full-time customer service staff and paying them overtime during busy seasons (up to 60%).
Shorter Response Times
More hands on deck means a significant reduction in response times, which is a main driver of customer satisfaction (and fewer bad reviews online).
Better Technology
Obtain access to the latest technology and a pool of resources you might not have otherwise been able to invest in.
“89% of companies now expect to compete mostly on the basis of customer experience.”
GARTNER RESEARCH